Terms & Conditions
Welcome to SwadKerala, your trusted source for authentic Kerala spices sourced directly from God's Own Country. Please read these terms carefully before using our services.
Last Updated: November 2024
Acceptance of Terms
By accessing and using SwadKerala's online platform for authentic Kerala spices, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Product Information
We specialize in authentic Kerala spices sourced directly from God's Own Country, including:
- Premium whole spices (cardamom, pepper, cinnamon, cloves, nutmeg)
- Ground spices and spice blends
- Traditional Kerala spice mixes and masalas
- Organic and premium quality variants
All spices are handpicked from Kerala's finest farms, ensuring purity and authentic flavor. Product images are for reference only and actual products may vary slightly in appearance while maintaining the same premium quality.
Orders & Payment
Payment Methods
We accept all major credit/debit cards, UPI payments, net banking, and digital wallets. All transactions are secured with SSL encryption.
Order Processing
Your Kerala spice orders are processed within 24-48 hours during business days. Custom spice blends or bulk orders may require additional processing time. You will receive order confirmation via email/SMS along with tracking details once your order is dispatched.
Delivery & Shipping
Delivery Areas
We deliver authentic Kerala spices across major cities and towns in India. Delivery charges vary by location and order value. Enjoy free delivery on orders above ₹500. Typical delivery time is 3-7 business days depending on your location.
Note: All spices are packed in airtight, food-grade containers to maintain freshness and aroma during transit. We recommend storing in a cool, dry place to preserve quality and flavor.
Returns & Refunds
We stand behind the quality of our spices. Our return policy ensures your satisfaction:
- Returns accepted within 7 days of delivery
- Products must be in original packaging and unopened
- Quality issues will be addressed immediately with full refund or replacement
- Refunds processed within 5-7 business days to the original payment method
Customer Responsibilities
Customers are responsible for providing accurate delivery information, being available for delivery, and ensuring proper storage of products upon receipt.
Limitation of Liability
Our liability is limited to the value of the products purchased. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
Modifications
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the modified terms.
Contact Information
For any questions regarding these terms and conditions, please contact us at:
Mannarathara - Kotta Road, Idukki Dist, Kerala