Privacy Policy
At SwadKerala, your privacy is our priority. This policy explains how we collect, use, and protect your personal information when you shop for authentic Kerala spices on our platform.
Last Updated: November 2024
Information We Collect
Personal Information
When you create an account or place an order, we collect:
- Name and contact information (email, phone number)
- Delivery address and billing information
- Payment details (processed securely through third-party providers)
- Account preferences and order history
Usage Information
We automatically collect information about how you use our platform:
- Device information and browser type
- IP address and location data
- Pages visited and time spent on our site
- Search queries and product preferences
How We Use Your Information
Order Processing & Delivery
We use your information to process your authentic Kerala spice orders, arrange delivery to your doorstep, provide order tracking, and offer exceptional customer support for all your spice needs.
Communication
We may send you order confirmations, delivery updates for your spice orders, exclusive offers on Kerala spices, seasonal promotions, and important service announcements. You can opt-out of promotional emails anytime.
Service Improvement
We analyze usage patterns to improve our platform, personalize your shopping experience with relevant spice recommendations, optimize our product offerings, and develop new features to better serve your culinary needs.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who help us operate our platform (payment processors, delivery services, email providers)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In case of merger, acquisition, or sale of business assets
- Consent: When you explicitly give us permission to share your information
Data Security
Protection Measures
We implement industry-standard security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Limited access to personal information
- Regular security audits and monitoring
Note: At SwadKerala, we take your data security seriously and implement industry-leading practices. While we strive to protect your information with the highest standards, no method of transmission over the internet is 100% secure. We continuously update our security measures to ensure your information remains protected.
Cookies & Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic platform functionality
- Analytics Cookies: Help us understand how you use our platform
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to show relevant advertisements
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Objection: Opt-out of certain data processing activities
- Restriction: Limit how we process your information
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information for as long as necessary to provide our Kerala spice delivery services and fulfill the purposes outlined in this policy. Account information is typically retained for the duration of your active account plus a reasonable period for legal, tax, and business purposes (typically 3-5 years). You may request deletion of your account and associated data at any time by contacting our support team.
Children's Privacy
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us: